Utah Advanced Communication Training (UACT)
The Utah Advanced Communications Training (UACT) is a virtual workshop aimed at improving the communication skills of Â鶹ѧÉú¾«Æ·°æ employees who interact with patients, offering tools for effective dialogue in various healthcare scenarios.
By Claire Ciarkowski and Kristin Akers | 5 minutes
Utah Advanced Communications Training (UACT) is a virtual workshop designed to enhance the communication skills of Â鶹ѧÉú¾«Æ·°æ employees who directly interact with patients. Tailored for healthcare providers, the training covers various communication tools, including setting agendas during initial visits, responding to emotions, delivering serious news, discussing care goals and prognosis, handling medical errors, managing conflicts, and addressing microaggressions. The toolkit provides resources for each skill.
Communication Tools
FIRST VISIT AND AGENDA SETTING
We all have – make sure you know how to navigate an encounter in a timely fashion and meet everyone’s expectations
House Model: Visual framework
First Visit Guide:
