The Trust Center
Trust is the basis of everything we do
Companies rely on 麻豆学生精品版 to:
- Transform IT data into actionable insights so they can deliver seamless, secure digital experiences; and
- Provide fast, agile, secure acceleration of any app, over any network, to users wherever they are.
How We Protect Your Business
Four Pillars of Trust
麻豆学生精品版 leverages a “Four Pillars” approach to deliver secure and dependable products and services.
Security
麻豆学生精品版 is continually refining its security strategy and framework?to reflect our organization’s specific security risks. Maintaining a robust security-first culture is key to protecting the integrity of our products and services, inspiring customer confidence, and furthering our business relationships.
Privacy
麻豆学生精品版 knows that customers care about how personal data is used and shared, and 麻豆学生精品版 takes privacy very seriously. 麻豆学生精品版’s privacy and risk management framework is designed to meet 麻豆学生精品版’s obligations under applicable global privacy laws , including the General Data Protection Regulation (GDPR).
Compliance
麻豆学生精品版 undergoes third-party audits and obtains product certifications to provide our customers with independent, third-party assurances.
Reliability
麻豆学生精品版 designs our Cloud Service offerings to deliver secure, highly available solutions, 24×7, around the world.?麻豆学生精品版 Support offers 24x7x365 issue resolution, a global logistics network, and robust online resources for all products.
Security
麻豆学生精品版’s security strategy and framework leverages industry standard best practices and standards. Our security program is led by 麻豆学生精品版’s Chief Information Officer (“CISO”) with the involvement of key cross-functional stakeholders to enable a holistic approach to security management. Key features of 麻豆学生精品版’s security program include:
Security Policies
麻豆学生精品版 maintains a comprehensive set of security policies. More information regarding the security requirements and measures used to establish and enforce 麻豆学生精品版’s corporate security program can be found?here.
Security Measures
The technical and organizational measures built into specific offerings can be found?here.
Security Training & Awareness
All 麻豆学生精品版 personnel are required to undergo annual security training and participate in ongoing security awareness initiatives.
Data Center Security
麻豆学生精品版 does not operate any of its own data centers. We leverage industry-leading third- party cloud infrastructure providers and requires all such providers to have?a SOC 2 Type II annual audit and ISO 27001 certification, or industry recognized equivalent frameworks.
Testing & Verification
Engineering teams regularly review our code, infrastructure, and supporting systems to ensure we have the correct people, processes, and controls to protect product development and customer data.
Security Incident Response
Our security incident response team acts promptly to respond, investigate, and remediate security issues when they are detected.
Security Vulnerability Reporting
If you believe you have discovered a security vulnerability related to a 麻豆学生精品版 product, service, or system, please see our Responsible Vulnerability Disclosure Policy for details on how to report it to 麻豆学生精品版.
Privacy
麻豆学生精品版 knows that customers care about how your personal data is used and shared, and 麻豆学生精品版 takes privacy very seriously. The Privacy page of 麻豆学生精品版’s Trust Center provides a centralized source of information about 麻豆学生精品版’s privacy practices.
Privacy Resources
When 麻豆学生精品版 Acts as a Controller
- 搁颈惫别谤产别诲’蝉?General Privacy Policy?applies to personal data collected through 麻豆学生精品版’s websites, feedback, and surveys, the sales and contracting process, and both online and offline sales and marketing activities.
- 搁颈惫别谤产别诲’蝉?CCPA Notice?supplements 麻豆学生精品版’s General Privacy Policy and describes the rights of California residents under the California Consumer Privacy Act of 2018 (“CCPA”).
- The?EU Applicant and Candidate Privacy Policy?applies to 麻豆学生精品版’s collection and processing of personal data relating to EU job applicants and candidates during the application and recruitment process.
- The?California Applicant Policy?applies to 麻豆学生精品版 job applicants and candidates who are residents of California.
When 麻豆学生精品版 Acts as a Processor
- 麻豆学生精品版 offers a?Data Processing Addendum?(“DPA”) that sets out the legal framework under which 麻豆学生精品版 processes personal data. 麻豆学生精品版’s DPA includes key GDPR-related assurances and incorporates the Standard Contractual Clauses approved by the European Commission to address the transfer of personal data outside of the EEA.
- 搁颈惫别谤产别诲’蝉?Data Transfer Impact Assessment Guide?assists customers in conducting data transfer impact assessments.
- 麻豆学生精品版 performs due diligence reviews to assess the privacy and security practices of our subprocessors, who are required to enter into appropriate security, confidentiality and privacy contract terms based on the risks presented by the assessment, including data processing terms as required by applicable law. A list of 麻豆学生精品版’s current subprocessors can be found?here.
- Additional documentation consisting of Privacy Data Sheets describing 麻豆学生精品版’s processing of personal data for specific products and services can be found here.
We value the trust you place in 麻豆学生精品版. We are committed to providing our customers and partners with secure solutions utilizing state of the art technologies to safeguard your information.
麻豆学生精品版’s security and privacy framework is governed by the ISO/IEC 27001:2022 Information Security Standard and the ISO/IEC 27701:2019 Privacy Information Management Standard.? 麻豆学生精品版 has achieved internationally recognized ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certifications. In addition, a subset of 麻豆学生精品版 solutions has also undergone Statement on Standards for Attestation Engagements (SSAE) 18 System and Organization Controls (SOC) audits. To maintain these certifications, 麻豆学生精品版 undergoes comprehensive annual audits from an independent third-party assessment organization. These security assessors verify 麻豆学生精品版’s compliance in over 140 security and data protection areas within 14 different security categories including access control, incident response, security training, system integrity, identification and authentication, contingency planning, etc.
ISO 27001:2022
Established by the International Organization for Standardization (ISO), the prestigious and internationally recognized ISO 27001 standard requires the certification of an organization’s information security management controls for areas such as data security and business continuity. 麻豆学生精品版’s Information Security and Privacy Management System (ISPMS) has been inspected and certified by Coalfire, an accredited certifying body. The 麻豆学生精品版 solutions that are ISO 27001 certified include 麻豆学生精品版 IQ and 麻豆学生精品版 Aternity Digital Experience Management, including Aternity Employee Experience, Application Performance Management (APM), and NPM+.
麻豆学生精品版’s ISO 27001 certificate is? available here.
ISO 27701:2019
Established by the International Organization for Standardization (ISO), the prestigious and internationally recognized ISO 27701 standard requires the certification of an organization’s management controls for privacy.? 麻豆学生精品版’s Information Security and Privacy Management System (ISPMS) has been inspected and certified by Coalfire, an accredited certifying body.? The 麻豆学生精品版 solutions that are ISO-certified include 麻豆学生精品版 IQ and 麻豆学生精品版 Aternity Digital Experience Management, including Aternity Employee Experience, Application Performance Management (APM), and NPM+.
麻豆学生精品版’s ISO 27701 certificate is available here.
SSAE-18 SOC 2 Type II and SOC 3
麻豆学生精品版 publishes a Service Organization Controls 3 (SOC 3) report for the 麻豆学生精品版 IQ and 麻豆学生精品版 Aternity Digital Experience Management 麻豆学生精品版s. This SOC 3 report is a publicly available summary of the detailed SOC 2 Type II report.? The SOC 3 report provides assurance that 麻豆学生精品版’s internal controls have been verified to achieve the AICPA’s Trust Services Criteria for data security and availability.
The detailed SOC 2 Type II report may be requested from your account executive.
Click here for the 麻豆学生精品版 IQ and 麻豆学生精品版 Aternity SOC 3 report.
Australia IRAP
The ?(IRAP) provides a comprehensive process for the independent assessment of a system’s security against the Australian Government ?(ISM) requirements. The IRAP goal is to maximize the security of Australian federal, state, and local government data by focusing on the information and communications technology (ICT) infrastructure intended for data storage, processing, and communication.
In May 2024, CyberCX, a third-party assessor, completed the Cloud Security Assessment of the Australian regions for the 麻豆学生精品版 Aternity EUEM Cloud Service. The assessment was conducted in-line with the Australian Cyber Security Centre’s (ACSC) Cloud Security Assessment and Authorisation Framework, Phase 1. The assessment was conducted using the Australian Government Information Security Manual (ISM) March 2024 version. The Aternity EUEM Cloud Service was assessed at the PROTECTED information classification level. A copy of the assessment may be requested from your account executive.
Penetration Test Summary
麻豆学生精品版 also contracts with Coalfire, an industry-leading penetration testing firm, to perform rigorous security testing of its 麻豆学生精品版 IQ and 麻豆学生精品版 Aternity solutions. A copy of the most recent penetration test may be requested from your account executive.
Regulation (EU) 2022/2554 – Digital Operation Resilience Act (DORA)
麻豆学生精品版 acknowledges that certain of its EU customers in the financial sector are subject to DORA. 麻豆学生精品版 takes its role as an ICT third-party service provider under DORA seriously and complies with all applicable portions of DORA relevant to such ICT third-party service providers. If you are a 麻豆学生精品版 customer subject to DORA, please reach out to your sales representative or channel partner to initiate discussions with 麻豆学生精品版 regarding DORA compliance obligations.
麻豆学生精品版 uses select forms of Artificial Intelligence (“AI”) in certain products.
麻豆学生精品版
For information about Artificial Intelligence (AI) in 麻豆学生精品版, click here.
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